Member Resources
Everything You Need to Know
Guides, tips, and tools to help your family get the most out of your ParentPass Concierge membership.
Resource Library
Guides & Articles
Getting Started
Everything you need to hit the ground running as a new member.
Setting Up Your Family Profile
How to add children, schools, and pickup locations to your member portal.
Scheduling Your First Ride
Step-by-step guide to booking your first trip through the portal or by phone.
Understanding Your Plan Limits
How trip counts work, what counts as a trip, and how to track your usage.
Adding Emergency Contacts
Who we call, when we call them, and how to keep your contacts up to date.
Safety & Communication
How we keep your children safe and keep you informed every step of the way.
How Driver Vetting Works
Background checks, driving record reviews, and ongoing monitoring — what we verify and how often.
Real-Time Notifications Explained
What triggers a notification, how to customize alerts, and what to do if you miss one.
What to Do in an Emergency
Step-by-step guidance for parents if a ride is delayed, a child is unreachable, or an incident occurs.
Child Handoff Protocol
How our drivers confirm identity, who is authorized to receive your child, and how to update that list.
Managing Your Membership
Billing, plan changes, add-ons, and how to pause or cancel.
Upgrading or Downgrading Your Plan
When changes take effect, how billing is prorated, and what to expect during the transition.
Adding or Removing Add-Ons
How to customize your plan with sibling coverage, extra trips, concierge errands, and more.
Pausing Your Membership
How to put your membership on hold for vacations, summer break, or schedule changes.
Understanding Your Monthly Invoice
How to read your billing statement, what each line item means, and how to update payment info.
Tips for Families
Practical advice to make school runs and after-school logistics stress-free.
Preparing Your Child for Rides
Age-appropriate tips for helping kids feel comfortable and confident with their driver.
Managing Multiple Children's Schedules
How to coordinate pickups and drop-offs for siblings with different schools or activity times.
After-School Activity Logistics
Best practices for sports, tutoring, and extracurricular pickups — including last-minute changes.
Communicating Schedule Changes
How much notice we need, how to submit changes, and what happens when plans shift unexpectedly.
Need More Help?
Can't Find What You're Looking For?
Our family support team is available Monday–Friday, 7am–7pm ET. We're always happy to walk you through anything.
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